Shipping policy

Shipping Policy

Last Updated: August 12, 2026

At Pllume, we aim to deliver your orders with efficiency and reliability. Below is an overview of our shipping process and policy.

Order Processing and Delivery Schedule

Order Cutoff Time: 1:00 PM (GMT/BST)
Order Handling Time: 1–2 Business Days (Monday – Friday)
Transit Time: 1–4 Business Days (Monday – Friday)

Order Confirmation

After you place your order, you will receive an email confirmation with your order number and details. Once your order ships, you will receive a shipping confirmation email with tracking information. We will also notify you when your order has been successfully delivered.

Shipping Carriers

We use trusted carriers to ensure timely delivery. These include:

Royal Mail
DPD
Evri
UPS

Shipping Costs

Shipping is FREE for all orders. Estimated delivery is 2–6 business days, including 1–2 business days for order processing and 1–4 business days for transit.

Shipping Locations

We currently ship within the United Kingdom only.

Lost Packages

If your package is marked as delivered but you have not received it, please follow these steps:

Verify the shipping address provided at checkout.
Check all possible delivery locations (porch, side gate, etc.).
Ask neighbors or family members if they accepted the package on your behalf.
Contact the courier directly with your tracking number to initiate a claim.

If the package is officially declared lost, please contact us at support@pllume.shop with your order number. We will either reship your order or provide a full refund, depending on your preference.