Frequently Asked Questions (FAQ)
Find answers to the most common questions about shopping at Pllume. If you can't find what you're looking for, our team is available 24/7.
1. Shipping & Delivery
How much does shipping cost?
Shipping is FREE for all orders within the United Kingdom. There are no hidden fees at checkout.
Where do you ship?
We currently ship exclusively within the United Kingdom. We do not ship to P.O. boxes.
How long will it take to receive my order?
- Handling Time: 1-2 Business Days (Mon-Fri)
- Transit Time: 1-4 Business Days (Mon-Fri)
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website (Royal Mail, DPD, Evri, or UPS).
2. Returns & Refunds
What is your return policy?
We offer a 60-day return window from the date of delivery. Items must be new, unused, and in their original packaging.
Are there any return fees?
No. Return shipping is FREE when using our prepaid label, and we charge £0 restocking fees.
Can I return my item in person?
Yes! You can return items by mail or by visiting our office at 15 Overdale Crescent, Urmston, Manchester, M41 5GR. Please bring your proof of purchase.
My item arrived damaged. What should I do?
We take great care in packaging every order. If your item arrives damaged, please contact support@pllume.shop within 7 days with a photo of the damage for a free replacement or refund.
3. Products & Quality
What kind of products do you sell?
Pllume specializes in home design products, carefully selected to help you style and furnish your space with quality, on-trend pieces.
4. Payments & Security
What payment methods do you accept?
We accept VISA, Mastercard, Maestro, American Express, and PayPal.
Is my payment secure?
Absolutely. Our checkout uses 256-bit SSL encryption (look for the padlock in your browser). We never store your credit card or banking details — payments are handled by secure, trusted processors.
When will I be charged?
Payments are processed immediately upon order confirmation to ensure your item enters the fulfillment process without delay.
Still Have Questions?
Email: support@pllume.shop
Address: 15 Overdale Crescent, Urmston, Manchester, M41 5GR, United Kingdom
Support Hours: 24/7 Customer Support